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At Racetrack Auto & Marine, we take pride in offering the best customer experience to Berlin, MD, Showell, MD and Ocean City, MD. We strive to provide our customers with the best experience possible each visit.
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Racetrack Auto provides quality and great service. Recently had tires and brakes replaced along with my normal oil change. Thumbs up! Thanks.
Fast job repairing my tires! Both my front tires on my truck were in need of repair, I called Racetrack and they scheduled me almost immediately! I waited in their waiting room for my vehicle and I hardly struck up a conversation with other waiting clients and “boom” my truck was repaired and ready to go! Thanks to the amazing top notch crew at Racetrack! They recommended to me to replace all my tires on my truck as they are in need of total replacement! I appreciate their looking out for my personal safety recommending tire replacement! Don’t worry I will have Racetrack install new tires when the weather improves!
On our return trip from Ocean City, I had noticed something stuck in the car’s front tire… stopped at Bridge tire who couldn’t even look at the tire until the day and recommended Race Track tire just up the road a few miles… started driving but realized I didn’t know where I was going and using Maps on the iPhone, searched for them, not knowing there was two locations, selected one and glad I picked the one just off Rt 50 on Racetrack road, arriving just before they all went to lunch and told if I didn’t mind the wait, just as soon as they got back from lunch, they’d have a look… so we waited. At 1 o’clock they took the car in and less than 10 minutes later the car was back out front… the screw was small and had not gone thru the tire, they had verified it was not leaking. When I asked, “How much ?” the response was, there was nothing to fix so there is nothing to charge for, tore up the work-order and handed me the keys.. They could have charged me some kind of service charge or told me the tire was bad or anything… but they didn’t … if you need service while in the area, be sure to go slightly off the highway and visit them, don’t think you’d be disappointed.
So my 2012 Rav4 died.. Now it's a Jeep 2021 lmtd that I am entrusting to Ray, the girls, the techs and I am confident they will excel.. As usual.. Thanks to all.. Ginny
Business reply to this review:
Thank you so much for the review Virginia!
Michelle Wangel is the best. She helped my son and I resolve a very difficult situation that we’ve been dealing with for months.. Her customer service was above and beyond and she should be commended.
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